Privacy Policy for Top Systems Ltd.

Effective Date: 27.07.2025

Top Systems Ltd., registered in Burgas, Bulgaria (Company Registration Number: BG205154335), is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://topsystems.bg or use our services.

1. Information We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, email address, phone number, company name.
• Account Data: Login credentials, support tickets, service usage.
• Technical Data: IP address, browser type, operating system, access times, and pages visited.
• Communication Data: Emails, chat messages, and phone call records with our support team.

2. How We Use Your Information

We use your personal data for the following purposes:

• To provide and manage our colocation and data center services.
• To respond to inquiries and support requests.
• To improve our website and services.
• To comply with legal obligations and regulatory requirements.
• To send service-related updates and notifications.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you voluntarily provide information via forms or communications.
• Contractual Necessity: To fulfill our obligations under service agreements.
• Legal Compliance: To meet legal and regulatory requirements.
• Legitimate Interests: For internal operations, security, and service improvement.

4. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share it with:

• Authorized service providers and partners under strict confidentiality agreements.
• Regulatory authorities when required by law.
• Our IT and security teams for operational purposes.

5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.

6. Your Rights

Under the GDPR, you have the right to:

• Access your personal data.
• Request correction or deletion.
• Object to or restrict processing.
• Withdraw consent at any time.
• Lodge a complaint with the Bulgarian Commission for Personal Data Protection (CPDP).

7. Security Measures

We implement robust security measures including:

• 24/7 surveillance and multi-level access controls.
• Encrypted communications and secure data storage.
• Disaster recovery protocols and redundant systems.

8. Cookies and Tracking

Our website may use cookies to enhance user experience. You can manage cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date.

10. Contact Us

For questions or concerns about this Privacy Policy or your personal data, please contact:

Top Systems Ltd.
Email: info@topsystems.bg
Phone: +359 56 59 00 98
Address: Burgas, Bulgaria